Provides details to ensure consistent service to the customer, and includes: SLAs are generally designed in a way that allows for the agreement to be easily modified or updated over time by mutual agreement of both parties, and generally contains a language indicating how future versions of the agreement will be marked by a numbered version scheme (z.B SLA v1.0, SLA v2.0, etc.) that allows the parties to track contract changes over time and helps ensure that both parties coordinate their activities according to the correct (current) version of the AA. While ALS is complex and very specific to the nature of the proposed business relationship between a service provider and a customer, this overview provides an introduction to the most important components of ALS, common to most ALS and found in an ALS that governs the commercial relationship between a service provider that provides field adjustments and training to end-users in the medical device field of a client. Contains the contractual mechanism, as each party can propose and discuss changes to the agreement. In this part of the contract, it is possible .B establish an amendment or amendment committee consisting of a list of certain client and service provider staff members who are responsible for convening a meeting within a specified time frame to discuss the proposed amendments to WADA after a party has formally requested an amendment to the ALS. This allows the agreement to go beyond the original business area and/or take into account additional conditions or obligations over time and problems agreed by both parties in the ongoing relationship between the service provider and the client. An example of an ALS-controlled business relationship could be a customer who is a medical device company that wishes to retain the services of a service provider to provide installation and training services to hospitals that purchase the customer`s medical devices. In this relatively simple example, it quickly becomes clear that a contract defining the obligations of each party in this agreement defines the duties and actions of many different employees, both the client and the service provider, who, as a general rule, must coordinate their actions with the employees of the other party.